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HUMAN RESOURCES MANAGER: Gain Experience Through Local Agencies & Nonprofits

About this video 

Theresa is an human resources manager who started working in the nonprofit field. After working some years at United Way, then at Disney, she returned to school to continue her studies. She tells us that in human resources, there are many areas where you need hands-on experience and can't learn just from a book. She recommends working at a local agency and doing volunteer recruitment in charity work to gain human resources and recruiting experience.

Job Title: Human Resources Manager
Employer: Contact Centers of America

Job Summary: Human Resources Managers

Job Description

Human resources managers plan, direct, and coordinate the administrative functions of an organization. They oversee the recruiting, interviewing, and hiring of new staff; consult with top executives on strategic planning; and serve as a link between an organization's management and its employees.

On-the-Job Training

None

Certification Requirement
Recommended by the Society for Human Resource Management.

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$60,000 - $170,000
Projected job growth
Projected Job Growth
10 to 20 percent
Typical schedule
Typical schedule
Full-time
Typical workplace
Typical workplace
Office, Travel, Indoor
Personal qualities
Personal Qualities
Problem solving skills, Verbal communication skills, Leadership ability, People skills, Public speaking ability

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P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='370'>My</span> <span m='490'>job</span> <span m='780'>is</span> <span m='930'>HR</span> <span m='1240'>manager</span> <span m='1780'>at</span> <span m='1840'>Contact</span> <span m='2310'>Centers</span> <span m='2640'>of</span> <span m='2720'>America.</span> <span m='3460'>My</span> <span m='3940'>career</span> <span m='4290'>educational</span> <span m='4840'>path</span> <span m='5260'>actually</span> <span m='5690'>was</span> <span m='5860'>starting</span> <span m='6210'>in</span> <span m='6270'>the</span> <span m='6350'>nonprofit</span> <span m='6960'>field.</span> <span m='7340'>I</span> <span m='7380'>worked</span> <span m='7600'>for</span> <span m='7690'>United</span> <span m='7800'>Way</span> <span m='8350'>for</span> <span m='8480'>about</span> <span m='8730'>10</span> <span m='8960'>years,</span> <span m='9790'>and</span> <span m='9960'>then</span> <span m='10280'>was</span> <span m='10490'>recruited</span> <span m='10990'>by</span> <span m='11500'>a</span> <span m='11600'>recruiter</span> <span m='12020'>to</span> <span m='12290'>go to</span> <span m='12370'>work</span> <span m='12580'>for</span> <span m='12710'>Disney.</span> </p><p><span m='13650'>When</span> <span m='13820'>I went</span> <span m='13860'>to</span> <span m='14050'>work</span> <span m='14190'>for</span> <span m='14320'>Disney,</span> <span m='14860'>I</span> <span m='15410'>was</span> <span m='16930'>blessed</span> <span m='17590'>with</span> <span m='18390'>being</span> <span m='19160'>able</span> <span m='19290'>to</span> <span m='19370'>work</span> <span m='19620'>with</span> <span m='19880'>the</span> <span m='20270'>reservation</span> <span m='20930'>center</span> <span m='21880'>and</span> <span m='22240'>revamping</span> <span m='22790'>the</span> <span m='22950'>What's</span> <span m='23320'>On</span> <span m='23490'>Your</span> <span m='23590'>Mind</span> <span m='23900'>program.</span> <span m='24600'>The</span> <span m='24730'>What's</span> <span m='24920'>On Your</span> <span m='25070'>Mind</span> <span m='25120'>program</span> <span m='25920'>was</span> <span m='26320'>created</span> <span m='26820'>so</span> <span m='27160'>that</span> <span m='27420'>we</span> <span m='27570'>could</span> <span m='27760'>lower</span> <span m='27960'>the</span> <span m='28240'>attrition</span> <span m='28650'>levels</span> <span m='29150'>in</span> <span m='29440'>the</span> <span m='30340'>call</span> <span m='30610'>center.</span> <span m='31930'>We</span> <span m='32159'>were</span> <span m='32250'>able</span> <span m='32400'>to</span> <span m='32509'>do</span> <span m='32710'>that.</span> <span m='33130'>We</span> <span m='33500'>didn't</span> <span m='34200'>quite</span> <span m='34840'>reach</span> <span m='35210'>the</span> <span m='35310'>goal,</span> <span m='35585'>but</span> <span m='35860'>we</span> <span m='36100'>were</span> <span m='36210'>able</span> <span m='36390'>to</span> <span m='36500'>do</span> <span m='36720'>it.</span> </p><p><span m='39330'>I</span> <span m='39450'>was</span> <span m='39590'>a</span> <span m='39650'>member</span> <span m='39920'>of</span> <span m='39980'>the</span> <span m='40080'>National</span> <span m='40450'>Association</span> <span m='41090'>of</span> <span m='41180'>Employee</span> <span m='41580'>Recognition.</span> <span m='42670'>And</span> <span m='44100'>I</span> <span m='44330'>learned</span> <span m='44700'>that</span> <span m='44960'>by</span> <span m='45290'>recognizing</span> <span m='46170'>and</span> <span m='46260'>appreciating</span> <span m='46990'>the</span> <span m='47220'>employees,</span> <span m='48026'>it</span> <span m='48430'>meant</span> <span m='48670'>more</span> <span m='48910'>to</span> <span m='49350'>them than</span> <span m='49520'>even</span> <span m='49750'>a</span> <span m='50250'>pay</span> <span m='50500'>increase</span> <span m='50980'>most</span> <span m='51240'>of</span> <span m='51300'>the</span> <span m='51420'>time.</span> <span m='52190'>And</span> <span m='52310'>it</span> <span m='52400'>really</span> <span m='52670'>motivated</span> <span m='52990'>me.</span> <span m='53310'>It</span> <span m='53530'>motivated</span> <span m='54030'>me</span> <span m='54150'>to</span> <span m='54190'>go</span> <span m='54290'>back</span> <span m='54460'>to</span> <span m='54550'>school,</span> <span m='55100'>and</span> <span m='55280'>I</span> <span m='55360'>did.</span> </p><p><span m='55790'>I</span> <span m='55830'>worked</span> <span m='56060'>a</span> <span m='56110'>full</span> <span m='56320'>time</span> <span m='56560'>job</span> <span m='56940'>during</span> <span m='57180'>the</span> <span m='57280'>day</span> <span m='58020'>and</span> <span m='58180'>went</span> <span m='58320'>to</span> <span m='58400'>college</span> <span m='58780'>at</span> <span m='58890'>night</span> <span m='59210'>full</span> <span m='59450'>time</span> <span m='59800'>for</span> <span m='60050'>five</span> <span m='60430'>years.</span> <span m='60990'>It's</span> <span m='61280'>paid</span> <span m='61650'>off.</span> <span m='62370'>There's</span> <span m='62550'>been</span> <span m='62730'>many,</span> <span m='63030'>many</span> <span m='63730'>rewards.</span> </p><p><span m='64039'>There's</span> <span m='64349'>a</span> <span m='64430'>lot</span> <span m='64720'>of</span> <span m='64819'>things</span> <span m='65030'>that</span> <span m='65150'>you</span> <span m='65250'>just</span> <span m='65459'>learn</span> <span m='65790'>along</span> <span m='66160'>the</span> <span m='66250'>way.</span> <span m='66600'>You</span> <span m='66720'>could</span> <span m='66900'>read</span> <span m='67280'>it in a</span> <span m='67330'>book</span> <span m='67830'>and</span> <span m='68040'>you can</span> <span m='68120'>graduate</span> <span m='68720'>from</span> <span m='68860'>college,</span> <span m='69780'>but</span> <span m='70050'>you</span> <span m='70210'>don't</span> <span m='70680'>know</span> <span m='71480'>until</span> <span m='71930'>you</span> <span m='72150'>actually</span> <span m='72510'>get</span> <span m='72740'>that</span> <span m='72820'>hands-on</span> <span m='73530'>experience.</span> <span m='74390'>So</span> <span m='75220'>there</span> <span m='75500'>are</span> <span m='76130'>some</span> <span m='76550'>employee</span> <span m='76840'>relations</span> <span m='77660'>areas</span> <span m='78250'>that</span> <span m='78380'>I</span> <span m='78430'>wish</span> <span m='78650'>I had</span> <span m='78790'>known</span> <span m='79050'>more</span> <span m='79430'>about</span> <span m='80420'>and</span> <span m='80790'>had</span> <span m='80980'>to</span> <span m='81050'>do</span> <span m='81180'>some</span> <span m='81370'>research</span> <span m='81940'>and</span> <span m='82080'>reading</span> <span m='82370'>up</span> <span m='82550'>on.</span> <span m='83590'>And</span> <span m='84140'>then</span> <span m='85750'>I</span> <span m='85880'>wish</span> <span m='86090'>I</span> <span m='86170'>knew</span> <span m='86430'>a</span> <span m='86500'>way</span> <span m='86870'>to</span> <span m='87000'>keep</span> <span m='87440'>every</span> <span m='87900'>employee</span> <span m='88450'>to</span> <span m='88580'>stay</span> <span m='88880'>with</span> <span m='89090'>our</span> <span m='89250'>company,</span> <span m='89690'>because</span> <span m='90020'>retention</span> <span m='90530'>is</span> <span m='90750'>a</span> <span m='90810'>huge</span> <span m='91170'>passion</span> <span m='91530'>of</span> <span m='91580'>mine.</span> </p><p><span m='91930'>Anybody</span> <span m='92150'>who is</span> <span m='92320'>interested</span> <span m='92680'>in</span> <span m='92750'>working</span> <span m='93090'>in</span> <span m='93210'>HR,</span> <span m='93940'>I</span> <span m='94130'>would</span> <span m='94300'>recommend</span> <span m='94870'>that</span> <span m='94950'>they</span> <span m='95060'>get</span> <span m='95220'>involved</span> <span m='95750'>with</span> <span m='95890'>a</span> <span m='95960'>local</span> <span m='96340'>agency,</span> <span m='96880'>maybe</span> <span m='97160'>a</span> <span m='97220'>nonprofit</span> <span m='97770'>agency.</span> <span m='99130'>Maybe</span> <span m='99420'>do</span> <span m='99570'>some</span> <span m='99760'>charitable</span> <span m='100220'>work</span> <span m='100510'>by</span> <span m='100620'>recruiting</span> <span m='101370'>other</span> <span m='101660'>volunteers</span> <span m='102890'>to</span> <span m='103020'>come</span> <span m='103230'>and</span> <span m='103320'>help.</span> <span m='104220'>And</span> <span m='104580'>you</span> <span m='104670'>can</span> <span m='104790'>begin</span> <span m='105100'>your</span> <span m='105230'>recruiting</span> <span m='106150'>and</span> <span m='106460'>HR</span> <span m='107220'>employee</span> <span m='107640'>relations</span> <span m='108880'>through</span> <span m='109060'>your</span> <span m='109360'>local</span> <span m='109760'>university</span> <span m='110360'>as</span> <span m='110550'>well--</span> <span m='110900'>maybe</span> <span m='111190'>an</span> <span m='111280'>internship.</span> </p>","file":{"id":208195,"video_id":"2708218589001","name":"63940938","duration":112625,"thumbnail_url":null}});