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HOSPITAL ADMINISTRATIVE ASSISTANT: Try Things Out & See What Fits

About this video 

Courtney is the administrative assistant for the hemophilia treatment center at UCSF. Her job entails making appointments for the clinic, calling in prescriptions, and managing the general day to day aspects of running the office. After working in health care for 5 years, Courtney took a break from the field to explore other career avenues. She eventually returned to working in the health care field.

Degree: Film
Job Title: Administrative Assistant
Employer: UCSF, Hemophilia Treatment Center

Job Summary: Medical Secretaries

Job Description

Medical Secretaries perform duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.vMedical secretaries need to be familiar with medical terminology, insurance rules, billing practices, medical records, and hospital or laboratory procedures.

On-the-Job Training

Short-term on-the-job training

Certification Requirement
Recommended by te Legal Secretaries International.

Quick Facts

Average salary
Average salary
National Statistic Change Location
Confirm
$20,000 - $55,000
Projected job growth
Projected Job Growth
10 to 20 percent
Typical schedule
Typical schedule
Full-time
Typical workplace
Typical workplace
Hospital / Clinic, Indoor, Office
Personal qualities
Personal Qualities
Organizational skills, People skills, Technical skills, Written communication skills, Detail oriented, Teamwork, Verbal communication skills

Educational Path

Education requirement
Education Requirement
High school degree
Trade/vocational School
View Detailed Career Data
P3.instances[0].transcript.parse_transcript_data({"transcript":"<p><span m='0'>Hi,</span> <span m='450'>I'm</span> <span m='900'>Courtney.</span> <span m='1830'>I</span> <span m='2300'>work</span> <span m='2700'>at</span> <span m='3000'>UCSF.</span> <span m='3750'>I</span> <span m='3880'>work</span> <span m='4050'>in</span> <span m='4150'>the</span> <span m='4260'>hemophilia</span> <span m='4980'>treatment</span> <span m='5390'>center.</span> </p><p><span m='6210'>For those</span> <span m='6620'>who</span> <span m='7030'>don't know,</span> <span m='7440'>hemophilia,</span> <span m='8245'>it's</span> <span m='8540'>for</span> <span m='8770'>people</span> <span m='8990'>who have</span> <span m='9270'>bleeding</span> <span m='9510'>disorders--</span> <span m='11190'>hemophilia,</span> <span m='12120'>Von</span> <span m='12375'>Willebrand.</span> <span m='13490'>And</span> <span m='13880'>I</span> <span m='14360'>am the</span> <span m='14580'>admin</span> <span m='14730'>assistant.</span> <span m='15600'>So</span> <span m='16059'>I</span> <span m='16590'>make the</span> <span m='16910'>appointments</span> <span m='17520'>for</span> <span m='17610'>the</span> <span m='17730'>clinic.</span> <span m='18240'>I</span> <span m='18570'>call</span> <span m='18840'>in</span> <span m='18950'>prescriptions</span> <span m='19670'>for</span> <span m='19780'>patients.</span> <span m='20790'>And</span> <span m='21180'>I</span> <span m='21260'>pretty</span> <span m='21450'>much</span> <span m='21800'>manage</span> <span m='22200'>the</span> <span m='22610'>day-to-day</span> <span m='22870'>goings-on</span> <span m='23110'>of the</span> <span m='23600'>office.</span> </p><p><span m='24580'>I grew</span> <span m='25070'>up in</span> <span m='25560'>Massachusetts.</span> <span m='26620'>And</span> <span m='27310'>when</span> <span m='27500'>I</span> <span m='27580'>graduated</span> <span m='28070'>from</span> <span m='28240'>high</span> <span m='28390'>school,</span> <span m='29110'>I</span> <span m='29140'>wasn't</span> <span m='29440'>sure</span> <span m='29720'>exactly</span> <span m='30140'>what</span> <span m='30510'>I wanted</span> <span m='30560'>to</span> <span m='30790'>do.</span> <span m='31420'>But</span> <span m='31570'>my</span> <span m='31680'>parents</span> <span m='32070'>were</span> <span m='32200'>really</span> <span m='32479'>great,</span> <span m='33080'>and</span> <span m='33510'>they</span> <span m='33710'>gave</span> <span m='33920'>me</span> <span m='34000'>the</span> <span m='34140'>opportunity</span> <span m='34630'>to try out</span> <span m='35000'>college.</span> </p><p><span m='35720'>I</span> <span m='36170'>attended</span> <span m='36600'>the</span> <span m='36680'>University</span> <span m='37180'>of</span> <span m='37250'>Hartford</span> <span m='37710'>in</span> <span m='38040'>Connecticut.</span> <span m='38510'>And</span> <span m='38790'>I</span> <span m='38900'>was</span> <span m='39090'>a</span> <span m='39480'>film</span> <span m='39700'>analysis</span> <span m='40270'>major,</span> <span m='40970'>which</span> <span m='41120'>really</span> <span m='41320'>means</span> <span m='41660'>just</span> <span m='41840'>watching</span> <span m='42140'>a</span> <span m='42180'>lot</span> <span m='42310'>of</span> <span m='42390'>films</span> <span m='42980'>and</span> <span m='43110'>writing</span> <span m='43840'>long</span> <span m='44040'>papers</span> <span m='44430'>about</span> <span m='44730'>them.</span> <span m='45300'>And</span> <span m='45520'>it</span> <span m='45580'>was</span> <span m='46650'>fun</span> <span m='47140'>at</span> <span m='47350'>first.</span> <span m='47970'>But</span> <span m='48060'>I</span> <span m='48150'>realized</span> <span m='48760'>after</span> <span m='49130'>two</span> <span m='49320'>years</span> <span m='50350'>it</span> <span m='50530'>wasn't</span> <span m='50830'>necessarily</span> <span m='51310'>what</span> <span m='51460'>I</span> <span m='51520'>really</span> <span m='51750'>wanted</span> <span m='52010'>to</span> <span m='52090'>do</span> <span m='52310'>with</span> <span m='52460'>my</span> <span m='52590'>life--</span> <span m='52900'>it</span> <span m='53070'>was</span> <span m='53270'>more</span> <span m='53470'>of</span> <span m='53560'>a</span> <span m='53590'>hobby</span> <span m='53980'>for</span> <span m='54210'>me.</span> </p><p><span m='54940'>And</span> <span m='55170'>so</span> <span m='55360'>I</span> <span m='55470'>decided</span> <span m='56040'>to</span> <span m='56340'>leave</span> <span m='56620'>school</span> <span m='57250'>and</span> <span m='57410'>actually</span> <span m='57700'>move</span> <span m='57960'>directly</span> <span m='58460'>to</span> <span m='58590'>Boston</span> <span m='59370'>and</span> <span m='59680'>I</span> <span m='59740'>moved</span> <span m='60020'>in</span> <span m='60090'>with</span> <span m='60210'>a</span> <span m='60270'>friend.</span> <span m='60990'>I</span> <span m='61110'>started</span> <span m='61480'>temping</span> <span m='62190'>which</span> <span m='62470'>is</span> <span m='62580'>really</span> <span m='62840'>great--</span> <span m='63260'>you</span> <span m='63460'>get</span> <span m='63640'>a</span> <span m='63700'>lot</span> <span m='63960'>of</span> <span m='64420'>job</span> <span m='64670'>experience</span> <span m='65280'>that</span> <span m='65470'>way.</span> <span m='66260'>And</span> <span m='66440'>then</span> <span m='66740'>I</span> <span m='66910'>ended</span> <span m='67210'>up</span> <span m='67330'>working</span> <span m='67620'>at</span> <span m='67680'>a</span> <span m='67750'>call</span> <span m='68060'>center</span> <span m='68760'>which</span> <span m='69250'>was</span> <span m='69410'>for</span> <span m='69650'>hospitals</span> <span m='70190'>answering</span> <span m='70620'>telephones.</span> <span m='71670'>And</span> <span m='71820'>that</span> <span m='71980'>actually</span> <span m='72300'>led</span> <span m='72510'>me</span> <span m='72810'>to a</span> <span m='72860'>job</span> <span m='73240'>at</span> <span m='73510'>Mass</span> <span m='73980'>General</span> <span m='74250'>Hospital.</span> </p><p><span m='75230'>And</span> <span m='75360'>I</span> <span m='75410'>worked</span> <span m='75730'>in</span> <span m='75830'>internal</span> <span m='76210'>medicine</span> <span m='76710'>for</span> <span m='76910'>the</span> <span m='77020'>next</span> <span m='77690'>five</span> <span m='78130'>years</span> <span m='79050'>as</span> <span m='79420'>an</span> <span m='79760'>admin,</span> <span m='80340'>which</span> <span m='80490'>was</span> <span m='80820'>an</span> <span m='80970'>amazing</span> <span m='81290'>experience.</span> <span m='81820'>It</span> <span m='81890'>was</span> <span m='81990'>the</span> <span m='82080'>first</span> <span m='82770'>real</span> <span m='83430'>job</span> <span m='83930'>I</span> <span m='84030'>ever</span> <span m='84330'>had.</span> <span m='85230'>It</span> <span m='85390'>was a</span> <span m='85550'>growing</span> <span m='85860'>experience.</span> </p><p><span m='87200'>After</span> <span m='87600'>that</span> <span m='88010'>five</span> <span m='88260'>years,</span> <span m='88860'>I</span> <span m='89260'>moved</span> <span m='89580'>to</span> <span m='89680'>San</span> <span m='89910'>Francisco</span> <span m='90890'>because</span> <span m='91160'>I've</span> <span m='91330'>always</span> <span m='91620'>wanted</span> <span m='91960'>to</span> <span m='92200'>live</span> <span m='92360'>on</span> <span m='92450'>the</span> <span m='92530'>west</span> <span m='92790'>coast.</span> <span m='93860'>And</span> <span m='94260'>I</span> <span m='94300'>actually</span> <span m='94880'>took</span> <span m='95080'>a</span> <span m='95130'>break</span> <span m='95570'>from</span> <span m='95730'>health</span> <span m='96030'>care</span> <span m='96400'>for about</span> <span m='96650'>two</span> <span m='96830'>years.</span> <span m='97320'>I</span> <span m='97360'>wanted</span> <span m='97590'>to</span> <span m='97660'>try</span> <span m='97930'>something</span> <span m='98290'>different.</span> </p><p><span m='99320'>At</span> <span m='99610'>first</span> <span m='99920'>I</span> <span m='99990'>worked</span> <span m='100210'>for a</span> <span m='100380'>gambling</span> <span m='101000'>company,</span> <span m='101470'>which</span> <span m='101710'>is</span> <span m='102010'>the</span> <span m='102320'>complete</span> <span m='102680'>opposite</span> <span m='103070'>of</span> <span m='103150'>health</span> <span m='103380'>care.</span> <span m='104030'>But</span> <span m='104390'>it was</span> <span m='104530'>very</span> <span m='104770'>corporate</span> <span m='105120'>and</span> <span m='105900'>very</span> <span m='106130'>fancy,</span> <span m='106670'>but</span> <span m='106800'>I</span> <span m='106860'>really</span> <span m='107160'>enjoyed</span> <span m='107560'>the</span> <span m='107710'>experience.</span> <span m='108830'>I</span> <span m='108910'>worked</span> <span m='109120'>there</span> <span m='109280'>for a</span> <span m='109480'>year,</span> <span m='110280'>and</span> <span m='110490'>then</span> <span m='110800'>I</span> <span m='110950'>actually</span> <span m='111490'>worked</span> <span m='112020'>for</span> <span m='112590'>a</span> <span m='112650'>startup,</span> <span m='113710'>which</span> <span m='114170'>was</span> <span m='114300'>my</span> <span m='114450'>first</span> <span m='114780'>startup</span> <span m='115050'>experience.</span> </p><p><span m='115415'>It</span> <span m='115780'>was</span> <span m='116200'>called</span> <span m='116690'>Scribd.</span> <span m='117680'>It was</span> <span m='118110'>like</span> <span m='118240'>a</span> <span m='118310'>social</span> <span m='118750'>publishing</span> <span m='120010'>internet</span> <span m='120450'>website,</span> <span m='121490'>and</span> <span m='121730'>it</span> <span m='121840'>was</span> <span m='121960'>really</span> <span m='122260'>great.</span> <span m='122620'>I</span> <span m='122710'>had</span> <span m='122810'>never</span> <span m='123100'>worked</span> <span m='123400'>in</span> <span m='123550'>a</span> <span m='123770'>very</span> <span m='123980'>casual</span> <span m='124500'>environment.</span> <span m='125410'>A</span> <span m='125440'>lot</span> <span m='125660'>of</span> <span m='125700'>people</span> <span m='126020'>were young,</span> <span m='126580'>my</span> <span m='126870'>age,</span> <span m='127970'>and</span> <span m='128470'>it</span> <span m='128610'>was</span> <span m='128720'>a</span> <span m='128780'>lot</span> <span m='129000'>of</span> <span m='129130'>fun.</span> <span m='129949'>And</span> <span m='130090'>I'm</span> <span m='130169'>glad</span> <span m='130699'>I</span> <span m='130820'>had</span> <span m='131020'>that</span> <span m='131140'>experience</span> <span m='131760'>so</span> <span m='131870'>I</span> <span m='132330'>know</span> <span m='132630'>what</span> <span m='132800'>that</span> <span m='132970'>was</span> <span m='133150'>like.</span> </p><p><span m='134220'>After</span> <span m='134530'>that</span> <span m='134750'>time,</span> <span m='135260'>it</span> <span m='135330'>was</span> <span m='135440'>about</span> <span m='135790'>nine</span> <span m='136190'>months,</span> <span m='136810'>I</span> <span m='136910'>realized</span> <span m='137840'>I</span> <span m='137960'>really</span> <span m='138480'>wanted</span> <span m='138870'>to</span> <span m='139110'>decide</span> <span m='139950'>what</span> <span m='140290'>I</span> <span m='140370'>wanted</span> <span m='140610'>to</span> <span m='140660'>do</span> <span m='140840'>with</span> <span m='140940'>my</span> <span m='141090'>career,</span> <span m='142140'>and</span> <span m='142480'>I</span> <span m='142510'>wanted</span> <span m='142740'>to</span> <span m='142780'>go</span> <span m='142870'>back</span> <span m='143040'>to</span> <span m='143140'>health</span> <span m='143410'>care.</span> <span m='143830'>I</span> <span m='144330'>really</span> <span m='144830'>missed it.</span> <span m='146330'>When</span> <span m='146460'>I</span> <span m='146510'>go</span> <span m='146660'>into</span> <span m='146860'>a</span> <span m='146910'>hospital,</span> <span m='147510'>I</span> <span m='147900'>get</span> <span m='148070'>this</span> <span m='148180'>sense</span> <span m='148560'>of</span> <span m='148640'>being</span> <span m='148940'>home</span> <span m='149420'>which</span> <span m='149620'>I</span> <span m='149650'>know</span> <span m='149820'>a</span> <span m='149840'>lot</span> <span m='149990'>of</span> <span m='150050'>people</span> <span m='150390'>don't</span> <span m='150710'>have--</span> <span m='151510'>they're</span> <span m='152120'>freaked</span> <span m='152410'>out</span> <span m='152520'>by</span> <span m='152620'>hospitals,</span> <span m='153210'>but</span> <span m='153310'>I</span> <span m='153360'>really</span> <span m='153640'>enjoy</span> <span m='154000'>it.</span> </p><p><span m='154580'>I</span> <span m='154650'>really</span> <span m='154830'>enjoy</span> <span m='155560'>interaction</span> <span m='155960'>with</span> <span m='156440'>patients</span> <span m='156920'>and</span> <span m='157330'>giving</span> <span m='157570'>back.</span> <span m='158260'>And</span> <span m='158410'>so</span> <span m='158670'>I</span> <span m='158900'>applied</span> <span m='159330'>for</span> <span m='159480'>a</span> <span m='159520'>job</span> <span m='160000'>at</span> <span m='160450'>UCSF</span> <span m='161390'>and</span> <span m='161900'>got</span> <span m='162140'>it.</span> <span m='162250'>And</span> <span m='162350'>I've</span> <span m='162460'>been</span> <span m='162620'>there</span> <span m='162810'>for</span> <span m='163350'>about</span> <span m='163700'>three</span> <span m='163920'>months</span> <span m='164340'>now</span> <span m='164700'>and</span> <span m='165200'>it feels</span> <span m='165530'>great.</span> </p><p><span m='166040'>What</span> <span m='166480'>I</span> <span m='166600'>wish</span> <span m='166840'>I</span> <span m='167070'>had known</span> <span m='167670'>when</span> <span m='167840'>I</span> <span m='167930'>first</span> <span m='168250'>started</span> <span m='168600'>out</span> <span m='169390'>working</span> <span m='169720'>in the</span> <span m='169820'>job</span> <span m='170140'>field</span> <span m='170650'>was</span> <span m='170980'>that</span> <span m='171420'>you</span> <span m='171920'>don't</span> <span m='172220'>always</span> <span m='172580'>have</span> <span m='172730'>to</span> <span m='172860'>work</span> <span m='173020'>at</span> <span m='173090'>a</span> <span m='173200'>job</span> <span m='173610'>forever.</span> <span m='174540'>And</span> <span m='174730'>I</span> <span m='174810'>think</span> <span m='175250'>my</span> <span m='175490'>first</span> <span m='175910'>job,</span> <span m='176810'>I</span> <span m='176900'>ended</span> <span m='177210'>up</span> <span m='177610'>working</span> <span m='177980'>there</span> <span m='178120'>five</span> <span m='178400'>years.</span> <span m='178840'>I</span> <span m='178970'>never</span> <span m='179480'>imagined</span> <span m='179890'>that</span> <span m='180040'>that's</span> <span m='180160'>going</span> <span m='180360'>to</span> <span m='180410'>happen,</span> <span m='180990'>but</span> <span m='181260'>I</span> <span m='181370'>think</span> <span m='181600'>I</span> <span m='181650'>just</span> <span m='182290'>enjoyed</span> <span m='182760'>it.</span> <span m='183370'>And</span> <span m='183490'>then</span> <span m='183630'>at</span> <span m='183790'>the</span> <span m='183840'>end</span> <span m='184290'>part</span> <span m='184610'>thought,</span> <span m='184930'>well,</span> <span m='185370'>this is</span> <span m='185620'>what</span> <span m='185740'>I'm</span> <span m='185900'>doing,</span> <span m='186490'>I</span> <span m='186620'>won't be</span> <span m='186900'>doing</span> <span m='187140'>anything</span> <span m='187480'>else.</span> <span m='188200'>When</span> <span m='188340'>really,</span> <span m='188720'>you</span> <span m='188975'>can</span> <span m='189230'>try</span> <span m='189630'>anything</span> <span m='190040'>you</span> <span m='190160'>want</span> <span m='190610'>and</span> <span m='191420'>there's</span> <span m='192190'>no</span> <span m='192540'>wrong</span> <span m='192890'>decisions.</span> </p><p><span m='193800'>And</span> <span m='194260'>I</span> <span m='194720'>think</span> <span m='194910'>that's</span> <span m='195160'>why</span> <span m='195330'>when</span> <span m='195460'>I moved</span> <span m='195805'>to</span> <span m='196150'>San Francisco</span> <span m='196340'>and</span> <span m='196650'>I</span> <span m='196910'>took</span> <span m='196980'>that</span> <span m='197180'>two-year</span> <span m='197540'>break.</span> <span m='198240'>I</span> <span m='198370'>knew</span> <span m='198520'>I</span> <span m='198600'>could</span> <span m='198840'>go</span> <span m='199070'>back</span> <span m='199340'>to</span> <span m='199450'>health</span> <span m='199740'>care.</span> <span m='200080'>And</span> <span m='200160'>I</span> <span m='200230'>just</span> <span m='200460'>wanted</span> <span m='200680'>to</span> <span m='201060'>figure</span> <span m='201360'>out</span> <span m='201570'>if</span> <span m='201670'>there</span> <span m='201830'>were</span> <span m='201880'>other</span> <span m='202130'>things</span> <span m='202410'>I</span> <span m='202460'>wanted</span> <span m='202630'>to</span> <span m='202790'>do</span> <span m='203360'>before</span> <span m='203820'>I</span> <span m='204120'>finally</span> <span m='204290'>made that</span> <span m='204715'>decision.</span> <span m='205140'>Which</span> <span m='205565'>was</span> <span m='205990'>really</span> <span m='206220'>beneficial</span> <span m='206770'>for</span> <span m='206920'>me</span> <span m='207330'>in</span> <span m='207670'>the</span> <span m='207740'>long-term,</span> <span m='207990'>because</span> <span m='208350'>I</span> <span m='208490'>finally</span> <span m='208920'>realized</span> <span m='209900'>I</span> <span m='210040'>wanted</span> <span m='210390'>to do</span> <span m='210520'>health</span> <span m='210810'>care.</span> <span m='211220'>A</span> <span m='211290'>different</span> <span m='211580'>department,</span> <span m='212015'>maybe</span> <span m='212450'>not the</span> <span m='212620'>same</span> <span m='212900'>thing</span> <span m='213180'>I</span> <span m='213250'>was</span> <span m='213470'>doing,</span> <span m='213795'>but</span> <span m='214120'>just</span> <span m='214588'>in the</span> <span m='215056'>same</span> <span m='215992'>field</span> <span m='216460'>which</span> <span m='216930'>was</span> <span m='217060'>really</span> <span m='217270'>great</span> <span m='217540'>for</span> <span m='217650'>me.</span> </p><p><span m='217935'>But</span> <span m='218560'>definitely</span> <span m='218950'>I</span> <span m='219040'>would</span> <span m='219160'>tell</span> <span m='219380'>people,</span> <span m='220260'>try</span> <span m='220580'>things</span> <span m='220820'>out,</span> <span m='221150'>see</span> <span m='221530'>what</span> <span m='221810'>fits</span> <span m='221970'>best.</span> <span m='223080'>And</span> <span m='223280'>then</span> <span m='223610'>if</span> <span m='223700'>you're</span> <span m='223850'>happy--</span> <span m='224280'>some</span> <span m='224745'>people</span> <span m='225210'>wouldn't</span> <span m='225450'>want</span> <span m='225640'>to</span> <span m='225690'>do</span> <span m='225840'>my</span> <span m='226020'>job.</span> <span m='226480'>I</span> <span m='226590'>work</span> <span m='226860'>in</span> <span m='226930'>an</span> <span m='227310'>office</span> <span m='227940'>by</span> <span m='228060'>myself.</span> <span m='228560'>It's</span> <span m='229820'>a</span> <span m='229900'>lot</span> <span m='230030'>of</span> <span m='230080'>busy</span> <span m='230430'>work,</span> <span m='230810'>but</span> <span m='230950'>I</span> <span m='231030'>really</span> <span m='231290'>enjoy</span> <span m='231610'>it.</span> <span m='232280'>Some</span> <span m='232400'>people</span> <span m='232690'>want</span> <span m='232950'>something</span> <span m='233210'>more</span> <span m='233360'>exciting.</span> <span m='234060'>So</span> <span m='234190'>really</span> <span m='234530'>just</span> <span m='235610'>try</span> <span m='235860'>everything</span> <span m='236330'>and</span> <span m='237330'>see</span> <span m='237820'>what</span> <span m='237970'>works</span> <span m='238270'>best.</span> </p>","file":{"id":208187,"video_id":"2698772082001","name":"63798838","duration":239232,"thumbnail_url":null}});